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No surcharge on your credit card
There is no surcharge for using your credit card to make purchases. Please be sure to provide us your correct billing address and other contact information. Incorrect information may cause a delay in processing your order.


Product Guarantee
For any problems due to workmanship or materials, we offer free repairs on all pieces up to 3 months. Please email us at info@mignonie.com to request a repair.


Free gift boxes
Your order will come packaged in a presentation box/fabric bag which is free of charge. It will make the merchandise perfect for gift-giving.


Privacy policy
We guarantee your security while shopping with us. Security of your credit card and personal details are our primary concern. Your credit card details and other personal data are processed with the high standards of safety, security and confidentiality. Any credit card and address information given are encrypted using the highest levels of SSL (Secure Socket Layer) encryption - technology of the internet standard for information security. Please be sure that our online ordering process is secure.


Order Acceptance Policy
Any electronic or other form of order confirmation does not signify our acceptance of your order. Your credit card must be validated and accepted. Once your credit card is validated we will immediately produce and ship your order to you.


Photography
Some items may appear slightly bigger or smaller than actual size due to screen defaults and photography techniques. Moreover, it is impossible to take photo of each items therefore the sale merchandise might look slightly different from the picture shown. Also an imparity of natural stone shape and hand-made processing make all products unable to look similar.


Shipping and Delivery
Delivery costs are all yours.
For customers living outside Thailand, we offer Fedex (within 2-4 business days if no custom delay). Those costs will be automatically calculated based on destination.

Here is the tip. Delivery cost of ordering 1 to 10 pieces to same destination will be the same.

For example, for a pair of earring with 20$, ship to USA. The total price is around 20+30 = 50$. For two pairs of earring, assume total product price is 40$, ship to same place with same method, so the total price is around 40+30 = 70$. In which this can tell us that an average price of a pair of earring is only 70/2 = 35$ (Custom tax is not included on this example of calculation)

We will do our best to make sure you receive the order in time but we can not be responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

For customers living in Thailand, all handling and shipping cost are free of charge. For EMS(1 day delivery), we charge 50 Baht.


Payment
For ordering process, please give us a clear destination address, contact number and name.
For customers living outside Thailand, we choose Paypal for all payment because it is more economical than other way. internationally accepted and convenient. And customers do not required to have a PayPal account.
For customers living in Thailand, please use bank transfer methohd.

Once your payment is verified, you will receive an email.

Please allow 1-2 weeks for order fulfillment and delivery. However, when your order has shipped, you will receive an email notification.


When your order arrives
Once you receive your order, we strongly recommend you to open the packaging right away. And if broken of the sale merchandise found, please contact us as fast as you can so we can contact the courier to resolve the problem as quickly as possible. And please keep and take photo of the product, original inner and outer packing materials and other information needed for the courier to inspect the breakage and determine the cause.


Return and refund
If you are not really happy with your order, please follow this step:

* Only unused merchandise in its original condition and in its original packaging can be accepted for return/exchange.
* Please notify us within 2 days of receiving the order via email to
info@mignonie.com because return/exchange will not be accepted without our authorization.
* After 7 days (including weekend) after date of receipt, we will assume that you accept the order properly.
* All cost of returning is yours and will not be refunded.

For customers living outside Thailand
* For full refund/exchange, the sale merchandise must be returned to us within 30 days (including weekend) from date of receipt. Please allow 5 business days for the refund to be credited to your account.
* Items received after the 30 days will be accepted for credit store 100% of the product price purchased. And we will not send them back to you.

For customers living in Thailand
* For full refund/exchange, the sale merchandise must be returned to us within 5 days (including weekend) from date of receipt.
* Items received after the 5 days will be accepted for 50%return of the product price purchased. And we will not send the merchandise back to you.

* Please allow 5 business days for the refund to be credited to your account.

 


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